When you choose Ivory Coat products for your pet, you can rest assured that all of our dry dog food and wet dog food offers complete and balanced nutrition. This means you can feed it to your pet every day, and this food is all your pet needs other than water, in order to have a complete and balanced diet.

You can also enjoy the peace of mind that comes with knowing that your pet’s food matches the nutrition levels established by the Association of American Feed Control Officials (AAFCO) and is made in a HACCP Certified, state-of-the-art manufacturing facility, to ensure consistent quality.

We always include the best possible ingredients in our products.

However, should you or your companion, for whatever reason, not be completely satisfied with your purchase, then you can complete these steps to obtain either;

  1. A replacement bag
  2. A full refund of your purchase amount

To ensure a refund or replacement you must;

  • Return the unused portion of food, a minimum of 50% is required, to the retailer from which you purchased it.
  • Return the food in its original packaging.
  • Return the food with your proof of purchase/receipt.
  • Return the food within 21 days from purchase.

Should the above be met and you have difficulty returning the bag to any one of our retail partners, please contact us on 1300 799 214 and we will contact the retailer on your behalf.